Frequently Asked Questions

1. What is Gifts2America?

Gifts2America makes it easy to order gifts for family & friends in the United States, without the need for credit card, international shipping or payment in US dollars. Using our website you can choose from hundreds of popular gifts to send to your loved ones in US on occasions like birthdays, anniversaries, festivals and more.

2. What happens after I place my order? When do I need to pay?

Your gift order is processed as below: To view current status click on Order Tracking

Awaiting Payment: Within minutes of placing your order, you will receive an email confirming your purchase and payment instructions. Orders are only processed on receipt of payment.

Payment Received: On receipt of your payment, order status is updated to Payment Received. This is an acknowledgement that we have started processing your purchase and will shortly update your account with delivery tracking information. View Payment Options

Shipped: When your gift is shipped, we update your account with delivery tracking information. Order status will now be updated from Payment Received to Shipped.

Delivered: Order status is updated to Delivered when your gift is delivered.

3. What is the delivery time?

Orders are processed on receipt of payment. After payment is received, your gift may be shipped in as little as 3 to 5 business days. You may specify a delivery date while placing an order and we will do our best to ensure your gift reaches on or before that date. We regret that weekend and delivery on US national holidays is unavailable. View Shipping Options

4. Why is it safe to shop with Gifts2America?

Shopping with Gifts2America is Safe, Convenient and Easy:

a) No chance of credit card fraud: Paying for your gifts is easy and safe with Internet Banking, Cash deposits, Demand Draft or Cheques. You never have to provide us with your credit card information, so you never have to worry about fraud.

b)Timely Delivery: Most Orders are processed within 3 business days and shipped within 3 to 5 business days of receiving payment. You will never have to worry if your gift will be delivered on time. With online order and delivery tracking, you can check the progress anytime you wish.

c)Finest Quality: Our gifts have been sourced from some of the best vendors and stores here in the United States. They are guranteed to be of the finest quality, brand new and packed appropriately to avoid any damage in transit.

5. Why do I need to register? How is my personal information used?

To view the many gifts on our site, you do not need to register. However while placing an order we need to have your contact information on file. We use this to ensure that your account is accurately credited for any payments and to contact you when needed. Gifts2America will not share this with any third parties, except when required by law. Please be aware that the name, address and delivery information you provide for shipping your gift will be shared with third parties for order fulfilment.

6. What if I do not find the gift I want to send on your website?

At a nominal extra charge, Gifts2America can order any item on your behalf from any US based shopping site of your choice. Send us an email at Help@Gifts2America.com with the web page address of the gift you would like to send and we will quickly follow up to confirm availability and price. Please note that we are unable to place orders for items such as alcohol or tobacco. Additional restrictions apply.

7. Can I cancel my order?

To review our gift cancellation or return policy, please click here

8. How can I get customer support? Where can I send my thoughts or comments?

The best way to contact us is to send us an email at Help@Gifts2America.com Should you need to talk to us, please send us your number and we will call you at a pre-determined time. Additional information on contacting us can be found on the Contact Us page or by clicking here